Policies

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ZiZi Hair Information and Salon Policies

Length of hair definitions

Short: to jawline.
Medium: to top of shoulders.
Long: shoulders to bra strap.
Extra long: below bra strap.
Extra charges may apply for long – extra long or thick hair.

Gift Voucher Terms & Conditions
Gift Voucher not valid with any other offers or discounts.
Expiry is three (3) months from date of purchase.
No change is given on redemption.
Not redeemable for cash.

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Loyalty Card Terms & Conditions of Use

Complimentary visit – service for style cut or blow wave only.
Does not apply to packages or already discounted services.
Loyalty card must be kept and stamped – we are not liable should it be lost.
Valid for single person only (not family).

Salon Policies

Prices are a guide only, are GST inclusive and subject to change.
Consultations are complimentary, please feel welcome to come in and speak with a team member.
Phone quotes are approximate only.
We offer a seven day guarantee on services. Guarantee covers service faults/problems and not change of mind.
Trim/Style cut – this is a maintenance of original style cut only.
Restyle prices apply if not a maintenance cut.
Regrowth is classed as a 4 – 6 hair growth.
As a courtesy to other clients please arrive on time for appointments.
In the interests of and in fairness to all clients, we kindly ask for 24 hour notice of cancellation.
Failure to cancel or a ‘no show’ may result in a deposit being required for future bookings, redeemable on service.
ZiZi Hair reserves the right to cancel unconfirmed appointments.
Public Holiday and Sunday surcharge may apply due to additional running costs.
Discounts/specials do not apply on Public Holidays or Sunday trade. Eftpos may not be available on public holidays and Sunday trade.
Payments can be made by cash, Visa and MasterCard. Surcharge for international credit cards applies.
Vouchers must be presented to receive discounts or specials.
A deposit for bookings may be requested during peak season, redeemable on service.
Every care is taken in the salon, however, ZiZi Hair accepts no responsibility for security of belongings.
Privacy is taken very seriously at ZiZi Hair. Personal information collected on Client Information Sheets is used solely for the purpose of ZiZi Hair to keep accurate colour history records, for confirmations and to send special offers.
At no stage is any information given to a third party.
For the comfort of clients and for health and safety, please ensure children are appropriately supervised.